Use PATCHS to submit all your medical and administrative requests
Why should you use PATCHS?
- Frees up our telephone lines for people that cannot use PATCHS
- Convenient and quicker than using the telephone
- Exactly same response time as calling in
- Covers everything including appointments, prescriptions, sick notes and results
- You can submit requests on behalf of someone you care for
- Getting quicker responses for admin queries
- Creates more time for admin staff to deal with patient enquiries
- Ensures we can more easily prioritise requests based on clinical urgency
How to use PATCHS
- Register in PATCHS. Access PATCHS through the banner on the home page or by clicking here. If you don’t have an account yet, click on “Register as a patient“. You will need to fill in you details (name, DOB, gender, address, telephone number and email address) and set up a password. You only need to do this once.
- Submit your request. Select the type of request and answer 4 simple free text questions with as much detail as possible. The more information you give us, the better we will be able to help you.
If you are submitting a prescription request, please name the medication (you can list all medications that you require within one PATCHS request)
- Wait for us to contact you. Please monitor your SMS messages and / or emails, as we may send a message to you. We may also give you a call during your stated available times.
FAQS
How do I know when my prescription has been issued by the GP?
We will usually issue your medication within 48 hours of receiving the request. However, please note that it may take a few days for the pharmacy to prepare your prescription.
I have submitted a request and I haven’t been contacted yet, do I need to do anything?
No, please wait to be contacted. Monitor your SMS messages or email inbox/ PATCHS account and phone calls, as we will be in contact with you through one of these channels
Can I access my medical records through PATCHS?
No, PATCHS is used to contact the surgery. You can access your medical records using the NHS App
Can I submit one request with multiple different queries?
No, you must select the appropriate request tile for each query. If you put multiple different things (e.g.: repeat prescriptions, a health problem and an admin query) within one request, then you will get a delayed response because the request will have to be passed around to different members within our team.
Can I submit a request even if it is just a question for reception?
Yes, whether you need medical advice or help with administrative queries, you can submit it through PATCHS
Do I have to register every time I want to submit a request?
No, once you are registered with PATCHS, you can log in to your account to submit a new request